Delivery and Returns - Army & Outdoors Australia

Delivery & Returns


Deliveries

Buying anything online generally carries an air of apprehension when it comes to the 'shipping' aspect; how long will it take? will it arrive? what sort of condition will it arrive in? et cetera. We understand this and will try to allay some of those concerns in this section.

  • We will process your order within 1-2 business days of order receipt.
  • Once dispatched, you will receive your order within 3 -14 days depending on your location.
  • Orders generally take between 3 - 5 business days - please see shipping calculator on cart page to get a current cost.

Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.

Duties may apply on orders over $1000AUD

NOTE: The courier we currently use (TOLL Priority) cannot deliver PO Boxes, please use a physical address when ordering.

If you have any special instructions please add a note during checkout in the comment box.

We use TOLL Priority for Australian orders. This is a reliable, speedy and efficient service. However - as with any delivery service - there are those rare occasions that a package goes MIA and does not make it to its destination. If it has been more than 8 days and there is no sign of your package, first contact us and then check with (have your tracking number handy) TOLL Priority if you are in Australia. If it turns out your package is lost, we will endeavour to resend your products as soon as possible.


Returns, Refunds & Exchanges

 

 There can be any number of reasons you may need to return or exchange a product. For this reason we have a 90 DAY RETURNS policy - BUY WITH CONFIDENCE. You will have 90 days to decide whether you keep or return your product. Returned products have to be in resell-able condition - you can try products on, but don't use them outdoors!

Here are some instructions for returns and refunds:

Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:

  • Order number
  • your name
  • your address
  • reason for returning the items, and what you want us to do with your return - replacement/refund/etc.

Refunds will be credited to your credit card.

We process the returns as soon as they have been received back to us. If there are any delays with your returns, the most likely reason is that the returned item has not been delivered back to Army and Outdoors yet. Usually, it takes 3-14 days for the returned parcel to reach Army and Outdoors.


Request a Return

 


Australian Returns

You have 90 DAYS to decide if you are going to hang on to or return the item you have purchased from us. Keep in mind, you should do this before you use the product. Try clothing and footwear on indoors.

  • 1. Start a return
    Return, replace or exchange items. Enter your order number and email address.
  • 2. Repackage & Return
    Include all items that were sent and a note explaining the problem and what you would like done. Send it back to us.
  • 3. We will be in touch when your return is processed
    Whether it is a refund or an exchange, we'll let you know what's happening.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds
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